Delivery options

What are the available delivery options?

We offer multiple delivery services to suit your needs:

  • Collect in Store (free)
  • Royal Mail 2nd Class (UK only, free for orders £30+)
  • DHL Next Day Delivery (UK)
  • DHL Express (Europe & International)

Delivery method and pricing depend on the destination and weight of the items ordered.DHL Globalmail


How long will my order take to arrive?

Estimated delivery times:

UK

  • Royal Mail: 3–7 working days
  • DHL Next Day: next working day (if ordered before 12pm Mon–Fri), up to 48h for remote areas

Collect in Store

  • Order before 12pm (Mon–Fri): ready the next working day
  • Orders after 12pm Friday or on weekends: available from Monday after 12pm

Europe

  • DHL Globalmail: 3–6 working days
  • DHL Express: 2–5 working days

Rest of the World

  • DHL Globalmail: 6–12 working days
  • DHL Express: 2–5 working days

Note: Some services may not include tracking. All DHL options are tracked.

During peak periods (e.g. Christmas or bank holidays), processing and delivery may take longer.

Why might my order arrive in multiple deliveries?

Some items are dispatched separately:

  • Custom prints
  • Custom clothing
  • Homeware
  • Bags & posters

This means you may receive separate parcels for a single order. Delivery is only charged once, regardless of how many shipments.

Returns & exchanges

What is your returns policy?

If you’re unhappy with your purchase or it arrived damaged:

  • UK: return within 14 working days
  • International: return within 30 days
  • Items must be: unused, unopened, in original packaging, with the delivery note

Please note returns are at your own cost, and we recommend using tracked/recorded delivery.



Which items cannot be returned?

Non-refundable items:

  • Print-on-demands posters (made to order)
  • Earrings, unless they are damaged (for hygiene reasons)
How do I return or exchange an item?

Package the item securely (original or similar packaging)

  1. Package the item securely (original or similar packaging)
  2. Include the original delivery note
  3. Send the item using a tracked service — keep your proof of postage
  4. Returns should be addressed to:

Globe Shop Returns
Shakespeare Globe Trading Ltd
21 New Globe Walk
London SE1 9DT
United Kingdom

Exchanges


If you’d like to exchange an item — for example, for a different size or colour — please clearly indicate the desired variation in your note. We can only accept exchanges for clothing that is unworn and in its original condition.

You may also return/exchange your order in person at the Globe Shop. Please contact us first at +44 0207 902 1588.


What if my item is damaged or faulty?

If your item arrives faulty or damaged, or if a manufacturing fault occurs within 6 months of purchase:

  • We’ll issue a replacement or refund
  • Items damaged from wear and tear are not considered fault

Return it to the returns address above, including a note explaining the issue.

How do returns work for international orders?
  • You are responsible for return shipping costs
  • You must fill out a customs declaration marking the parcel as “Returned Goods”
  • We will not pay customs duties on returned items
  • Duties and sales taxes from the original order are not refunde
How and when will I receive a refund?
  • Refunds are issued within 14 days of receiving the returned item
  • Refunds go to the original payment method used
  • If an item was faulty or incorrectly supplied, shipping will also be refunded
  • If you fail to return an item, the Globe Shop may deduct the cost of recovery from your refund