Frequently asked questions

We are open and doing our absolute best to fulfill your orders as quickly as possible. In order to offer our staff a safe working environment that is within current guidelines, we are working with a reduced workforce. In addition, some deliveries are experiencing delays at this time. We would be grateful if you could have patience with us during this challenging time. 

Royal Mail have stopped asking for signatures when delivering parcels to customers. In cases where a parcel does not fit through a letterbox, Your parcel will be left at the door, and the deliverer will step aside after knocking to ensure there is a safe distance while you retrieve your parcel. 

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries. Book boxes are dispatched during the first week of each month.
Subscriptions auto-renew at the end of their duration. If you don’t want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.

See our returns policy for more details on returns and refunds.

Your payment is processed once you have confirmed your order.  We aim to dispatch all orders within two working days. Orders placed over the weekend or bank holidays will be dispatched on the next working weekday.

Yes. You can send orders to another person and to an alternate delivery address.  If you are sending an order to an alternate name and address, the invoice will be sent to the original billing address. You will be able to enter all these details at the checkout stage of your order. We are also happy to send items to work addresses. 

UK orders are delivered within 3–6 working days

We will make every effort to dispatch goods within two working days and hope to deliver to UK addresses within seven days of receipt of your order, provided the goods are in stock. If you place your order on a bank holiday or weekend, we will process your order the next working day. However, during peak periods this may take longer for example Christmas.

Europe and Rest of World deliveries are sent by Air Mail and can normally be expected to arrive within 7-12 days.

Print on demand poster orders will take longer to process, please allow extra time for delivery of these times.

Unfortunately, at the moment we are unable to track orders once they have gone into the postal system.  If your order has taken longer than the estimated delivery time we would advise customers to check with their local post office before contacting us (please see the bottom of this page for contact details) Please also be aware that public holidays can affect delivery times.

We do our best to keep delivery costs as low as possible.  Our postage costs are worked out for each individual order depending on the weight and final destination of the items. This is calculated and will show at checkout before completing your order. Please see our delivery and returns page for further details.

We hope that your order arrives with you promptly and as shown on the website, but if you are unhappy with the items or they arrive with you damaged we will be happy to offer a refund or an exchange if we receive your request within 28 days.  Due to hygiene reasons, we can only offer a refund on earrings if they have arrived with you damaged.  We are happy to exchange t-shirts for alternate sizes as long as the t-shirt is returned to us in its original condition and with its packaging undamaged. Please see our Delivery and Returns page for more information. Please see our returns and delivery page for further details.

We try our best to have as many of the products from our shop available to buy online, however it is not always possible to show every item. Some items are too large or delicate to post.  If you would like to call us on 0207 902 1588 (Mon – Fri 9-5) we will happily advise you on the items you are looking for and if possible take the order over the phone.

The majority of our t-shirts and hoodies are unisex. 

Yes, we have size guides for both adult and children's clothing.

Size Guide

Covid-19 update

Our business is open and adhering to the guidelines of the UK Government. 

Have you found the answer to your question? If not, please contact us: