Delivery options

What are the available delivery options?

Collect in Store
• Free
• Order before 12pm Monday to Friday: ready the next working day
• Orders placed after 12pm on Friday or over the weekend: ready from Monday after 12pm

UK – Royal Mail Tracked 48
• £4.50
• Free on orders over £30
• Estimated delivery: 3 to 7 working days

UK – DHL Next Day Delivery
• £6.50
• Estimated delivery: next working day for orders placed before 12pm Monday to Friday
• Up to 48 hours for remote areas


Europe – Royal Mail Tracked
• From £7
• Estimated delivery: 4 to 6 working days


Europe – DHL Express
• Price calculated at checkout
• Estimated delivery: 2 to 5 working days


USA – Royal Mail Tracked
• From £13.50
• Estimated delivery: 6 to 12 working days


Rest of the world – Royal Mail Tracked
• From £7.50
• Estimated delivery: 6 to 12 working days.

Why might my order arrive in multiple deliveries?

As part of our commitment to sustainability, some of our products are made to order and shipped directly from our suppliers (such as printed clothing, mugs, bags, or prints).
If your order includes both made-to-order and in-stock items, they will arrive in separate parcels. This helps us reduce unnecessary stock and waste.
Delivery is only charged once, regardless of how many shipments.

Returns & exchanges

What is your returns policy?

If you’re unhappy with your purchase or it arrived damaged:

  • UK: return within 14 working days
  • International: return within 30 days
  • Items must be: unused, unopened, in original packaging, with the delivery note

Please note returns are at your own cost, and we recommend using tracked/recorded delivery.



Which items cannot be returned?

Non-refundable items:

  • Print-on-demands posters (made to order)
  • Earrings, unless they are damaged (for hygiene reasons)
How do I return or exchange an item?

Package the item securely (original or similar packaging)

  1. Package the item securely (original or similar packaging)
  2. Include the original delivery note
  3. Send the item using a tracked service — keep your proof of postage
  4. Returns should be addressed to:

Globe Shop Returns
Shakespeare Globe Trading Ltd
21 New Globe Walk
London SE1 9DT
United Kingdom

Exchanges


If you’d like to exchange an item — for example, for a different size or colour — please clearly indicate the desired variation in your note. We can only accept exchanges for clothing that is unworn and in its original condition.

You may also return/exchange your order in person at the Globe Shop. Please contact us first at +44 0207 902 1588.


What if my item is damaged or faulty?

If your item arrives faulty or damaged, or if a manufacturing fault occurs within 6 months of purchase:

  • We’ll issue a replacement or refund
  • Items damaged from wear and tear are not considered fault

Return it to the returns address above, including a note explaining the issue.

How do returns work for international orders?
  • You are responsible for return shipping costs
  • You must fill out a customs declaration marking the parcel as “Returned Goods”
  • We will not pay customs duties on returned items
  • Duties and sales taxes from the original order are not refunded
How and when will I receive a refund?
  • Refunds are issued within 14 days of receiving the returned item
  • Refunds go to the original payment method used
  • If an item was faulty or incorrectly supplied, shipping will also be refunded
  • If you fail to return an item, the Globe Shop may deduct the cost of recovery from your refund